Shipping, Returns, and Refunds Policy
At Mingxin Cross-border Trading Co., Ltd., we are committed to providing clarity, confidence, and a satisfactory shopping experience to all our international customers.

1. Shipping

Order Processing: All orders are processed within a maximum of 3 business days after receipt.

Estimated Delivery Time: Shipping may take between 7 and 15 business days, depending on the destination.

Free Shipping: We offer free shipping under certain promotions or special conditions, which will be clearly indicated at the time of purchase.

Order Tracking: We provide a tracking number for each order once it has been shipped, allowing you to track its progress at all times.

2. Returns

Exchange for Incorrect Size: We accept exchanges for incorrect sizes, provided the customer notifies us within 14 calendar days of receipt. Exchanges are free of charge, subject to stock availability.

Lack of Availability: If we do not have the requested product available for exchange, an alternative solution will be offered (refund or similar product).

Product Conditions: Returned items must be in their original condition, unused, and with the packaging intact.

3. Refunds

Refund Processing: Once the returned product is received and its condition verified, the refund will be issued via the original payment method.

Refund Timeframe: Refunds will be processed within 14 days of the return notification.

Defective Products: In case of manufacturing defects, you must notify us within 7 days of discovering them. We will repair, replace, or refund the purchase price, depending on the feasibility of each case.

4. Cancellations

Before Shipment: Orders can be canceled free of charge before shipment.

After Shipment: Cancellations will not be accepted once the order has been shipped.

5. Customer Service

For any questions regarding shipping, returns, or refunds, please contact our support team via email: 1299738296zm@gmail.com.